Returns & Exchanges

We guarantee our products 100% and we want you to be happy. Just call our Customer Service Representative @ 888-926-2188 or email us @ sales@safetyMRO.com. We will arrange the returns and credit to the original payment method (minus shipment costs) or provide a store credit for the cost of the item and the sales tax, or exchange for another item, if applicable. 

There is no re-stocking fee policy for stock item(s) within 30 days from shipped date*. If you decide a product isn't right for you, then you can contact us to initiate a return, refund, or replacement**.  Now that's peace of mind.

• A 25% restocking fee applies to stock item(s) return after 30 days from shipped date.
• A 50% restocking fee applies to stock item(s) return after 60 days from shipped date.
• No returns allowed after 90 days from shipped date.
• All returned items must be in resalable condition.
• **Customer is responsible for all freight cost associated with any returns or exchanges, unless the items are defective, damaged during shipping, or mistake is due to safetyMRO.com.
• All stocking items for clothing products, such as Walls, Big Smith, Liberty, Duxbak, FR Industries, 10X, Benchmark can be returned for an One-Time, no restocking fee exchange or refund within 30 days of product delivery date.  However, there will be a 25% handling fee for any of  the second returned or exchanged items.

• All Respirators to be returned must be unopened and it's original packaging.  All opened packages are not returnable.

*All sales are final for "Custom Order, Special Order and Clearance & Liquidation Center" product(s) and are not returnable unless the mistake is due to safetyMRO.com's error.  There is a 1-time no-restocking fee for Walls, FR-Ind, Benchmark, Liberty, Duxbak, and Big Smith items.  Any additional exchanges or returns will be charged a 25% re-stocking fee. Oversized and heavy items are not qualified for free shipping.

Managed By US Safety & Supply Company